FAQS

A. Account Management

1. Can I use multiple devices with one DDownload account?
   Yes. DDownload allows simultaneous access from up to 10 devices per account. Premium users can increase this limit to 25 devices via the “Account Settings” menu.
2. What happens if I forget my password?
   Click “Forgot Password” on the login page. A reset link will be sent to your registered email. Ensure your email is active and check spam folders if the link doesn’t arrive within 5 minutes.
3. Is account sharing allowed?
   DDownload permits sharing within households or teams, but simultaneous logins from geographically distant locations (e.g., different countries) may trigger security alerts.

B. File Uploads & Downloads

4. What file types are prohibited on DDownload?
   Users cannot upload:

• Copyrighted material (e.g., pirated software, movies).
• Explicit content (pornography, hate speech).
• Malware, viruses, or phishing tools.
  Full list available in the Acceptable Use Policy.

4. Why does my download pause automatically?
   Free accounts experience speed throttling during peak traffic. Upgrade to Premium for uninterrupted downloads or schedule transfers during off-peak hours (12 AM–6 AM UTC).
5. How do I share files with non-DDownload users?
   Generate a public link from the “Share” menu. Recipients can download the file without an account, though free users may face speed limits.

C. Security & Privacy

7. Does DDownload scan my files?
   Automated scans detect prohibited content (e.g., malware) but do not access personal files. Premium users can opt out of scans via E2EE (End-to-End Encryption).
8. Can governments request my data?
   DDownload complies with lawful subpoenas but requires valid legal documentation. Users are notified unless prohibited by law.
9. How long are deleted files retained?
   Deleted files enter a 30-day “Trash” folder before permanent erasure. Premium users can customize retention periods (7–90 days).

D. Payment & Subscriptions

10. Why is my payment method declined?
    Common reasons include:
    • Insufficient funds or expired cards.
    • Regional restrictions (e.g., cryptocurrency bans in certain countries).
      Contact support for transaction-specific details.
11. Do subscriptions auto-renew?
    Yes. Disable auto-renewal in “Billing Settings” at least 24 hours before the renewal date.
12. Can I switch between Premium plans?
    Yes. For example, upgrade from a 30-day plan to an annual plan mid-cycle. Prorated refunds apply for downgrades.

E. Technical Support

13. How do I report a bug or glitch?
    Submit a ticket under the “Technical Issues” category. Include:
    • Screenshots/videos of the error.
    • Browser/OS details.
    • Steps to replicate the problem.
14. Why am I seeing “Server Unavailable” errors?
    This indicates temporary maintenance or regional outages. Check DDownload’s Status Page for real-time updates.
15. Does DDownload support Linux?
    While there’s no native Linux app, the web interface and CLI tools (via API) are fully compatible.

F. Advanced Features

16. How does the reseller program work?
    Resellers purchase bulk subscriptions at discounted rates (e.g., 50% off for 100+ licenses) and resell them under their brand. Custom domains and white-label dashboards are available.
17. Can I integrate DDownload with my website?
    Use the Embed API to display downloadable files directly on your site. Example code:
    “`html https://www.ddownload.com/embed/[FILE_ID]
    “`
18. Is there a file version history?
    Premium accounts retain 30 days of version history. Restore previous versions via the “File History” tab.

G. Legal & Compliance

19. How does DDownload handle DMCA takedowns?
    Rights holders can submit takedown requests here. Files are removed within 24–48 hours if violations are verified.
20. Are refunds available?
    Refunds are issued within 14 days of purchase for unused subscriptions. Exceptions apply for technical faults (e.g., prolonged outages).

Visit DDownload’s Official Website to explore these features firsthand!